Ask any respectable cleaning service, what their biggest challenge and frustration in business is.
Hint: It’s not dealing with customers although it’s no fun dealing with hard clients.
The actual real biggest challenge of any cleaning company or even any other industry is actually finding good reliable quality workers.
Especially in the cleaning world, having good staff is more than mandatory. It’s a people to people business with a service provided by humans.
What that means is that when you decide to hire a house cleaning company or even an individual cleaner for your home, you will face the very same challenges a hiring manager will deal with day in and day out.
Here are a couple of questions you can ask to help you select the right cleaning service for your home.
1.) Are You Insured & Bonded?
A cleaning service company should definitely carry a general liability insurance(at least up to a million dollar coverage).
Don’t settle for the cheap cleaners or companies to do your house cleaning for you. You get exactly what you pay for.
An uninsured company may be cheaper but they won’t be there after they damage your floors or break your personal belongings since they can’t afford to compensate/pay for it.
Ask to see proof of general liability insurance before hiring a cleaning service.
Another thing homeowners overlook is if a company carries bonding.
Although not completely required, you know a company is serious if they also carry bonding.
Bonding coverage will protect you in case of theft or loss of valuable items in your home.
2.) How Do You Pre-screen Your Workers?
Cleaning companies can grow desperate and sometimes just hire anyone that passes the mirror test without undertaking a serious screening process.
The mirror test is really simple. You bring a mirror and put it under a person’s nose. If it fogs up, you hire them!
Although the mirror test is just a joke, the point is that some companies just hire any warm body that walks into their company looking for a job.
Does the company perform background checks? Do they check references? Do they have tests and certification courses that their workers must go through? Have they invested in quality training materials for their workers to assure that they would do a good job.
Whether you are hiring a cleaning company or an individual cleaner, always ask for references and a copy of their background checks.
3.) What Services are Included?
You should always be clear with what you want done and what services your cleaning company can and is willing to provide. Everybody’s definition of basic cleaning is different so always make sure you know what you are paying for.
A respectable company should be able to provide you with their own cleaning checklist of tasks that is included in their “normal” cleaning routine.
What is your cleaning service company or house keeper not willing to clean? Be sure you also know their policies and restrictions to avoid miscommunication later on so you can enjoy a long lasting healthy relationship with your service provider.
4. What happens if I’m unhappy with my cleaning?
What are their policies if you are unhappy or not satisfied with the cleaning? Do they come back and fix what needs to be fixed (within reason)?
Do they offer you specialized discounts off the service price?
This will help you hire a cleaning company with great customer service and the one that clicks with your personality best!
5. Who provides the equipment and supplies?
Last but not least, make sure to ask if your cleaning service providers will bring their own equipment & supplies.
What equipments do they bring? Some companies claim to bring their own equipment & supplies but may not consider providing a Vacuum as their responsibility.
A quality cleaning company should be able to provide you with the basic cleaning equipment & supplies because buying equipment for your cleaners can easily cost you up to hundreds of dollars and the bills will add up quickly.
There you have it. The 5 questions you should ask any cleaning company or individual housekeepers before hiring and inviting them into your home.
Sometimes customers can be so focused on the price, they forget to ask the most important questions to hire a high quality service that will save them their mental sanity in the long run.
A legitimate company usually will be priced more and reasonably so.
Cheaper is not always better, especially in the cleaning industry. You may be able to save an extra $50 if you go with a cheaper company, but in the long run; fixing up their mess will cost you more time, money & hassle.
A high quality Cleaning Company regularly background checks their cleaners, carry insurance & bonding ,and also invest in high quality training/screening programs to help hire their best people.
Here at Cleaning Tribe we background check every cleaner, check their references, put them through a long rigorous application/hiring process, and put them on a “trial work period” with supervision of our operational managers to make sure they fit our companies standards.
We provide a detailed checklist of what’s included in our normal cleaning routine, we carry insurance & bonding, provide equipment & supplies and also have a 100% satisfactions guarantee to make it risk free for you.